Our custom made LED neon signs, lights and art are made to your specifications. We have a team of in-house designers, sales and support staff on hand to answer your queries. On this page you'll find answers to the questions we are most commonly asked about our signs, design process, manufacturing, shipping, returns and more.
Please have a look through the FAQs below and let us know if there's anything else we can help you with.
Designing your Custom Neon® Sign
What color can I choose?
We have a total of 18 LED neon colorsto choose from. 8 of these are white when the sign is turned off and colored when the sign is switched on. The remaining ten colors come with a colored tube, so the sign shows its color even when it's turned off.
We have developed our own range of 36 fonts, including cursive, block and double lined fonts. In addition to being unique to Custom Neon, ours is the most extensive selection offered by an LED neon sign maker. What's even better is that we can work with almost any font, character set, or writing style. If the Custom Neon fonts on our neon sign maker (click the font tab) aren't quite what you're after let us know what you need and we'll make it happen!
Will I get a design proof?
Once you hit the Add to Cart button, our custom sign maker will generate a design proof of your sign, with all the details of your custom order, the price and what you'll receive in the box.
Select YES if you're happy to proceed, and go straight to checkout. After payment you will recieve an order confirmation email and we will begin manufacturing your sign(s).
Select NO if you still have questions or need help. Please proceed to checkout and go through the payment process. We will then provide further assistance by emailing you a design proof to confirm details and answer any queries.
Please note, if you select NO, your order turn around time begins from your approval of the design. This may add additional time to processing. Please check your junk/spam folders. If we do not hear back from you within 7 days of our email, we will start production.
What if I want a sign that I can't create using your custom tool?
Our custom sign maker is perfect for creating neon word signs, personalized name signs and neon light quotes. If you are looking for something different, such as a business logo sign, customized open sign, or unique neon artwork, we would love to work with you on a design. We can do almost any font, shape, style and design - turning your vision into a neon masterpiece! Contact us with your ideas now.
Do you offer a free design service?
We are happy to offer a free design service to our customers, providing one or more designs for your approval, at no extra charge. If you have a change of mind and wish to amend or cancel your order before the sign goes into production we will happily offer a partial or full refund. Once a custom sign order is approved and has gone into production we are no longer able to offer a refund. Please note that a custom sign is automatically approved if "YES" is selected when ordering.
Custom Neon® Product FAQ
Are your LED neon lights battery operated or do they plug in?
Most of Custom Neon's range of signs, lights, lamps, and wall art plug into a power socket. We do offer battery pack options for small signs, lights and lamps. Please contact us to find out if your custom design is suitable for a battery pack.
Most Custom Neon products come with a 4.9ft transparent cord which plugs into a US certified AC adapter. The adapter has an additional 3-6ft of black cable that plugs into the socket. A free remote & dimmer will automatically be added to your order at checkout.
How do I hang / wall mount my neon light?
Hanging your new neon light sign is surprisingly easy. Custom Neon signs weigh 6-11lb on average and include pre-drilled holes on the acrylic backboard. Custom Neon signs are safe to transport and easy to install.
For wall mounting your new neon light you’ll need one of our Wall Mounting kits which must be purchased at the time of ordering your sign as they require a specific hole size. To hang the sign you'll need one of our Sign Hanging kits or you can also do it yourself with hardware store items:
Fishing wire (we recommend using heavy duty wire and using a fisherman knot/s)
Rope (we recommend securely knotting)
Heavy duty removable hooks (We recommend using several removable hooks to hold up to 6-11lb)
Note: The above is a recommendation only. Custom Neon is not responsible for the wall mounting and/or installation of any of our products.
How big can my Custom Neon® sign be?
Our LED Neon is available in 8/9/10mm thickness, and the minimum letter height is approximately 3-4 inches for simple/non-cursive fonts and 4-5 inches for cursive fonts.
If your custom order is for a sign larger than 7ft 8in by 3ft 11in it will be made on two or more backboards that can be easily arranged together. Doing this keeps the signs safer during shipping and allows us to deliver the best possible price for you.
Do I need a remote & dimmer for my LED neon light?
Our remote & dimmer offers a range of brightness settings, ON & OFF option, and Party Modes which makes the light sign flash, flicker and pulse. They also allow you to dim the brightness of your sign, which can help with exposure when taking photos in front of your LED neon sign or when using it as a feature for a photo shoot. Click here to download our Dimmer & Remote Tutorial
A free remote & dimmer will automatically be added to your order at checkout. You can also purchase remote & dimmer separately.
What are the small marks on my sign?
Because Custom Neon light signsare handmade there are sometimes small marks on the acrylic or glue marks where the PVC tube holding flexible LED the has been attached to the acrylic. In the rare instance that the marks are evident they are always minor and not visible when the sign is turned on.
Can I use my new light sign outdoors?
If you intend to use your new Custom Neon sign outside or anywhere where it might get wet please order a Custom Neon® Outdoor Sign. Our outdoor signage range comes with an IP67 waterproof rating. An IP rating is a certification proving a product meets a certain standard of water and dustproofing/resistance. IP67 products are protected from contact with harmful dust and protected from immersion in water with a depth of up to 3.3 feet (1 meter) for up to 30 mins. They are not for underwater use.
Our standard LED neon signs are indoor signs that can be used at outdoor events, parties, etc... provided it is for short periods in fair weather, and they do not get wet. Please note that our standard signs are not watertight and should not be exposed to wet weather, extreme heat or cold or be placed in locations such where they might get wet.
What if I want a sign that is only partially neon?
You’ve come to the right place, Custom Neon also offers UV printing, so we can help you with a combination of UV printing and lightweight LED neon!
Can you print an image on my sign?
UV printing is an effective way to add a sharp, vibrant coloured image or text on the backboard of a Custom Neon sign. UV printing is available on any acrylic and can be printed in any colour. If you use a specific colour just provide us with your Pantone code or CMYK breakdown and we can match it! It’s excellent for capturing finer details like gradients or elements of your design that may be too small for LED Neon.
What is Naked Neon™?
Naked Neon™ is a new product from Custom Neon that combines high-quality LED neon flex with our next-generation acrylic backboard material to allow an ultra-close-cut backboard.
The Naked Neon™ backboards are created from Polycarbonate rather than the acrylic used for our standard backboards. Polycarbonates are carbon polymers with organic groups attached in a long, continuous chain, creating a strong yet flexible material that can withstand impact forces and generally does not shatter.
What makes the material remarkable is the combination of flexibility and strength. Polycarbonate is pliable and has an impact resistance 250 higher than glass while still being flexible at room temperature.
This allows us to create signs with a barely visible, transparent backboard that extends for a minimal distance around the outline of the LED flex but still provides a resilient way to mount the sign. As with all LED Neon signs, it will provide years of use if handled with care.
What You Need to Know about Naked Neon™
Indoor/Outdoor - Naked Neon™ is currently only for indoor signs.
Backboards - Naked Neon™ is available on clear backboards.
Wall Mounting - Naked Neon™ can be wall-mounted using our wall mounting kit or suitable DIY hardware from your local shop. Depending on the size of your sign, you can also mount it using adhesive strips. Hanging wires are not ideal for Naked Neon™.
Product Handling - Due to its flexible nature, additional care should be taken when unboxing and installing Naked Neon™.
What's the difference between traditional glass neon and LED neon?
The main differences between glass neon signs and LED neon signs are:
Affordability: LED neon signs are cheaper than glass neon signs and easier to replace light tubes. Glass neon signs are pricier to purchase and costly to repair.
Durability: LED neon flex is made of high quality, flame retardant PVCs and is flexible. Traditional neon signs are made of fragile, breakable glass that shatters easily.
Energy Efficiency: LED neon signs have a low power usage with an input voltage of 24V/120V whereas the traditional glass version uses an input voltage of 3KV-18KV.
Safety / Suitability for Home Decor: The lower voltage means LED flex signs remain cool to the touch and there’s no glass to break. Glass neon signs are not usually considered suitable for homes with children due to the safety risks from breakages, mercury and neon gas.
Ease of Installation: LED neon signs generally do not require a specialist installation team. Unless they're very large or you need them to be installed in a specific manner, they can be hung or wall mounted as you would any other piece of wall art. The weight, fragility, and power requirements of traditional glass tube neon signs usually require specialist installation.
Easy to Maintain: Neon look LED signs are practically maintenance free. Depending on the placement and climate, traditional glass neon light signs will require maintenance which must be carried out by a trained professional.
Lightweight & Portable: LED flex is considerably lighter than glass neon tubes making LED signs lightweight enough to use just about anywhere including bedroom décor, portable party lights, for events, and much more.
Noise: LED neon signs are very quiet and produce virtually no buzzing sound. Glass neon signs, on the other hand, are famous for "the buzz".
Interference: LED flex signs will not cause interference with your TV, Wifi, etc... Glass neon signs can cause interference with infrared remote controls.
Brightness: 210 Lm/m makes LED flex neon brighter than traditional glass neon which produces a warmer light at 197 Lm/m.
Lifespan: LED neon flex signs will keep shining for approximately 100,000 hours of use. Glass neon signs offer approximately 10,000 hours of use.
Nostalgic Appeal: The vintage neon look can be recreated using LED flex but it won’t be exactly the same.
LED neon flex signs can be up to 10x more energy efficient than the same sign made from glass neon tubes. LED neon flex has a low power usage with an input voltage of 24V/120V. Compared to a typical glass neon sign's input voltage of 3KV-18KV, LED neon signs have lower electricity costs and greater safety. When used correctly, LED neon flex signs have a lifespan that can be up to 5x longer than glass neon signs which means less wastage. Finally, LED neon signs do not contain neon gas, mercury or any other harmful chemicals that can make recycling difficult. As an added bonus, we can now offer wooden backboards.
Production/Manufacturing FAQ
How are Custom Neon® light signs made?
Custom Neon indoor signs are handmade to your approved design using LED flex on an acrylic backing. The materials used are PVC and acrylic. Our outdoor signage range is made using high quality LED lights in fully enclosed acrylic, and they have an IP67 Waterproof rating. With both our indoor and outdoor signs, there is no fragile glass that can break, no neon gas, and no mercury.
Where are Custom Neon® signs made?
Custom Neon manufactures signs in China, Los Angeles and Australia. Where your sign will be made depends on your location and the specifications and requirements of your sign.
What is the LED neon flex tube attached to?
Our signs come with an acrylic backboard. You can choose from a variety of options when it comes to this backboard (sometimes the design will determine what backboard is required). The backboard can be cut around the shape so it is contoured and nearly invisible or it can be cut in a desired shape. The backboard color can be clear, glossy black, white, gold, silver mirrored, a custom color, or UV printed with an image.
What other types of signs can you do?
We design and make a wide variety of illuminated signage, including:
Shop Signs and Products - Payment for all signs and products ordered through the Custom Neon online shop is taken at the point of sale. You can choose to pay by PayPal or by using a major credit card.
Create Your Own Neon Signs - Payment for all custom made signs that you design online using our Create Your Own Neon tool is taken at the point of sale. You can choose to pay by PayPal or by using a major credit card.
Bespoke Signs Designed by Us - Payment is required in full before production can begin. Once you have approved a design you will receive an invoice via email which can be paid via Paypal or by using a major credit card. When payment has been made your sign will go into production.
What are the shipping costs?
Custom Neon offers a free Standard Shipping option on all orders regardless of the value. When available, we also offer a Rush Order option. Rush Order costs are based on the delivery address and will be calculated at checkout. If you are working with a Custom Neon designer, please let them know you would like Rush Order, and they will add the cost to your invoice.
The United States - Free standard shipping.
The United Kingdom - Free standard shipping, please use our UK website to order.
Australia - Free standard shipping, please use our Australian website to order.
Rest of the world - Free standard shipping worldwide.
Standard orders take 3-5 weeks*, including production and shipping.
'Rush' orders take 2-3 weeks*, including production and shipping to addresses in the USA and Canada. Please choose the 'Rush My Order' option at checkout, and let us know the date by which you need your sign to arrive.
All of our LED neon light signs are handmade. The above lead-times include both the production and delivery of your sign. Please note that Customs clearance may increase the delivery time for some countries.
Please choose your preferred shipping option at checkout.
Why is the turnaround 3-5 weeks* for a standard order?
Custom Neon signs are handmade so there is production time on each order. 5 weeks is the maximum turnaround time and most customers receive their Custom Neon order within 3 weeks. Please note that Customs clearance may increase the delivery time for some countries.
We now offer Rush orders in the USA and Canada. For Rush orders we aim to produce and deliver your order within 2-3 weeks. If we are unable to deliver your order within 3 weeks we are happy to refund the difference between the Standard and Rush order shipping cost.
Where do you ship signs to?
Our signs can be delivered to physical addresses throughout the 50 States and the District of Columbia with a few exceptions (please see below). We also ship to many other countries around the world.
PO Boxes: Due to the high value and size of our signs we do not ship to PO Boxes.
APO/FPO/DPO: We regret that in most cases we are unable to ship to APO, FPO, or DPO addresses. If you plan to place an order for multiple signs we may be able to arrange shipment to an APO, FPO, or DPO address. Please contact us to discuss your requirements.
What if my sign is damaged in transit?
In the unlikely event that your sign has been damaged in transit Custom Neon will ensure that a resolution is provided.
We recommend opening your Custom Neon parcel upon delivery. Damage must be reported within 7 days of delivery of your Custom Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy and will not be covered under warranty. Note: the delivery date is the courier delivery date which can be found by following the prompts in your tracking email.
If you believe your item has been damaged in transit and you are within the 7 day claim period please send an email to your LED Neon Designer or info@customneon.com with all of the following:
a clear photo of the damage to the sign,
a clear photo of the box & any damage to the outer box,
and a clear photo of the shipping label on the box.
What if my sign is lost or stolen?
Custom Neon takes all necessary care to ensure our signs are delivered safely to our customers. We use a premium express shipping service that requires a signature on delivery. The customer may request to opt-out of the signature on delivery directly through the shipping service once the shipment process has begun. Please be aware that if you choose to opt-out of the signature on delivery requirement, Custom Neon will take no responsibility for lost, missing or stolen parcels that have been marked as ‘delivered’ by the shipping service.
Returns & Warranty
What is your returns policy?
Custom Neon offers returns and refunds for faulty products only. Custom Neon will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending on the source of the fault, and is at the sole discretion of Custom Neon.
What is Custom Neon®'s returns procedure?
Please contact us at info@customneon.com to let us know which products you wish to return and why, attaching a short video of your sign as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. If you are not able to provide both a video and photo(s) of the problem then our ability to rectify your issue will be limited. Once we have received all of the required information we will be in touch to try to resolve the issue.
If a return has been agreed please note that you must return the faulty product in its original condition with all of its original packaging.
If a return has been agreed the faulty item must be returned for inspection by Custom Neon within 14 days of when you received the product.
If a replacement has been agreed Custom Neon will endeavour to produce and ship the replacement product to you as soon as possible.
If a full or partial refund has been agreed Custom Neon will let you know when you can expect to receive the refund.
Does my new sign come with a warranty?
Custom Neon products include a two year warranty which covers electrical components when used appropriately. Please be aware that Indoor Signs are not suitable for use outdoors or anywhere they might get wet. Inappropriate use will void the warranty. Resolution for faulty signs will be dependent on the source of the fault and will be determined between Custom Neon and the purchaser.
Warranty Coverage for Hard Wired & Installed Signs - Custom Neon bears no responsibility for any costs incurred when installing and/or uninstalling your sign. If, in the unlikely event that your sign is experiencing a presumed fault, we will request photos and videos for diagnostic purposes and may require the sign to be sent back to us for replacement or repair. If you have chosen to have your sign installed and/or hard wired, Custom Neon takes no responsibility for any costs incurred due to uninstalling and/or re-installing your sign. If your sign has been hardwired in by an electrician it is at our sole discretion to decide if the occurring fault is covered under our two year warranty.
If you still have questions we're happy to help. Just give us a shout and tell us what you need. We look forward to hearing from you.
About Custom Neon® Signs
Why should I buy an LED neon light sign from Custom Neon®?
All of our LED neon light signs are handmade from LED neon light tubes that are kid-safe and both economical and ecologically friendly! Some great reasons to choose a LED neon sign from us are:
Affordable - We keep our prices as low as possible while offering a high quality product.
Two Year Warranty - All of our indoor and outdoor signs come with a two year manufacturer warranty covering faulty items.
Durable - We offer the latest neon flex technology which is stronger and lighter than glass neon.
Energy Efficient - Our neon lighted signs are both economical and ecologically friendly. They have low energy consumption and a 100,000+ hours lifespan.
Safe - Our custom LED signs are made from neon LED light tubes that are kid-safe. There is no breakable glass, and the LED lights do not heat up so they are safe to touch.
Easy to Install – All of our Custom Neon lights come with pre-drilled holes for easy hanging & wall mounting. Wall mount kits must be purchased at the time of ordering your sign as they require a specific hole size.
Low Maintenance - Our Custom Neon signs are very hardwearing and easy to clean.
Lightweight - Our custom designed signs are lightweight and portable, making them perfect as neon signs for weddings, unique signs for bedroom decor, and highly individual gift ideas.
Full Control – The remote control with dimmer has an on/off switch and 10 brightness settings. The neon lights can be set to flash with adjustable speeds.
Is Custom Neon® Legit?
Yes, Custom Neon is a legitimate business that was started by Jessica Munday in early 2018. Originally incorporated in Australia, we now have onsite operations in the US, UK and Australia. Our custom designed signs are handmade in the US, Australia and China, and shipped to customers around the globe. With more than 30 amazing staff members spread across our operational centers, we take great pride in our high quality products and excellent customer support.
You'll find information about Custom Neon on our About page and LinkedIn.
To read what our customers have to say check us out on Facebook and Google.
If you want to know more, or have any questions about our company, please call, email or DM us - we're real people and we love talking about what makes Custom Neon the most loved and trusted LED neon sign company!
What is a Custom Neon® sign made from?
Our neon lights, signs, art and lamps are made from high quality acrylic and LED flex making them different from traditional glass neon.
LED flex is:
Made with PVC & acrylic;
Powered by LED lights;
Cased in flex rubber tubing or acrylic.
LED flex neon products are more cost-effective, durable, energy efficient, and safer than glass neon products, while providing an incredible visual impact that is on par with, or even greater than, you get with a traditional glass neon sign.
Our LED neon signs, lights, wall art and lamps are:
Available in a wide range of colors and styles.
Available in a variety of on-trend quotes and aesthetic designs in our Store.
Available with clear, colored, mirrored, metalic or UV printed backgrounds.
Mounted on your choice of:
an acrylic backboard;
an acrylic stand;
or encased in clear acrylic boxes.
We can also offer wooden backboards for certain types of signs.
Please see "What are the backboard options?" for more details and photos.
How much does a Custom Neon® sign cost?
Less than you might think! Our handmade neon LED signs, lamps and wall decor are affordable and we are very competitive on price! In addition to great prices, our experienced team also offers unparalleled customer support, from the design stage through to delivery and after care.
Why are Custom Neon® signs cheaper than its competitors?
With our signs you will receive the highest quality product on the market, and you’ll notice our prices are much better than our competitors. If you’re wondering why, the short answer is we don’t mark up our prices as much as other suppliers. This means we can provide more signs at a better price for you.
Why are Custom Neon® signs safer?
Custom Neon signs are made with LED flex. There is no glass in our neon signs. The LED lighting will not overheat and make the signs much more energy efficient than traditional glass neon signs. This is great for the budget and even greater for the planet. Custom Neon signs made from LED flex are more durable, easier to transport and are surprisingly light weight.
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