Privacy and Cookie Policy

This privacy policy sets out how the CustomNeon.com website (hereafter "Site") uses and protects any information that you give Custom Neon PTY LTD (hereafter "us", "we" or "our") while using the Site. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Site, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

The types of personal information we may collect about you include:

• your name;
• your contact details, including email address, mailing address, street address and/or telephone number;
• details of products and services we have provided to you and/or that you have enquired about, and our response to you;
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
• information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
• additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information;
• any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• to enable you to access and use the Site, associated applications and associated social media platforms;
• to contact and communicate with you via email, text message (SMS) or phone call;
• to help keep track of items you put into your shopping cart, including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via email or text message (SMS);
• for internal record keeping, administrative purposes, invoicing and billing purposes;
• for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
• to run competitions and/or offer additional benefits to you;
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
• and to comply with our legal obligations and resolve any disputes that we may have.

Storage and Security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorized access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Sharing personal information with third parties

We may share your personal information with:

• our employees, contractors and/or related entities;
• our existing or potential agents or business partners;
• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
• credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
• third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of the United States;
• third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of the United States.
• We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. For our full Mobile Terms of Service please click here.

By providing us with your personal information, you acknowledge that some third parties may not be regulated by US federal or state privacy regulations and if any third party engages in any act or practice that contravenes US federal or state privacy regulations, you will not be able to seek redress from us.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.

Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies through the cookie preference tool that appears when you first visit our Site, or at any time by using the "Cookie Preferences" link in our website footer. Most web browsers also allow you to modify your browser settings to decline cookies, though this may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies and similar technologies we currently use, grouped into the same categories shown in our cookie preference tool. This list is reviewed and kept in sync with our cookie consent tool; the specific cookies served may vary depending on which pages you visit and which categories you have consented to.

Essential website cookies

These cookies are strictly necessary to provide you with services available through our Site and to use some of its features, such as access to secure areas. They cannot be switched off in our cookie preference tool.

Performance and functionality cookies

These cookies enhance the performance and functionality of our Site but are non-essential to its use. Without these cookies, certain functionality (like videos or recently viewed products) may become unavailable.

Analytics and customisation cookies

These cookies collect information used in aggregate to help us understand how our Site is being used, how effective our marketing campaigns are, or to help us customise our Site for you.

Advertising cookies

These cookies are used to make advertising messages more relevant to you, prevent the same ad from continuously reappearing, ensure ads are properly displayed, and in some cases select advertisements based on your interests.

Social networking cookies

These cookies enable you to share pages and content from our Site through third-party social networks and other websites. They may also be used for advertising purposes.

Unclassified cookies

These are cookies that have not yet been fully categorised. We are in the process of classifying these with the help of their providers.